Shipping policy

Here is a professional and clear Shipping Policy tailored for your store Card One. It includes standard terms suitable for e-commerce, especially within Saudi Arabia and the Gulf region.

📦 Shipping & Delivery Policy

Thank you for shopping at Card One! We are dedicated to delivering your premium incense and oud products to you in the safest and fastest way possible. Please find our shipping terms and conditions below:

1. Order Processing Time

  • All orders are processed within 1 to 2 business days (excluding weekends and official holidays) after receiving your order confirmation email.

  • You will receive another notification with a tracking number once your order has shipped.

2. Shipping Rates & Delivery Estimates

We offer reliable shipping options through our trusted logistics partners. Shipping costs and estimated delivery times depend on your location:

Destination Delivery Time Shipping Cost
Within Saudi Arabia 2 - 5 Business Days [Insert Rate, e.g., 25 SAR]
GCC Countries 4 - 7 Business Days [Insert Rate, e.g., 50 SAR]

🚚 Free Shipping Offer: Enjoy Free Shipping on all orders above [Insert Amount, e.g., 300 SAR].

3. Order Tracking

Once your package is dispatched, we will send you a shipment confirmation email or SMS containing your tracking number and a link to track your order in real-time.

4. Shipment to P.O. Boxes or National Addresses

To ensure smooth and accurate delivery, please provide your complete National Address (including building number, street name, neighborhood, and postal code) at checkout.

5. Damages and Issues

Card One is not liable for products damaged or lost during transit if the issue is solely caused by the carrier. However, your satisfaction is our priority:

  • If you receive your order damaged, please contact our support team immediately at [Insert Email/WhatsApp].

  • Please save all packaging materials and damaged goods before filing a claim so we can assist you with the shipping provider.

6. Customs, Duties, and Taxes (For International Shipping)

Card One is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the sole responsibility of the customer (tariffs, taxes, etc.).